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Report details

Client
Pinnacle IT
Report period
April 2026
Audience
C-Suite / Executive

Service desk

Total tickets
47
SLA performance
98.2% (target 95%)
Prev. month SLA
97.4%
Avg response time
12 mins
Avg resolution time
3.2 hrs
Uptime
99.9%

Top 3 issue categories

  1. 1.Password resets (ongoing)
  2. 2.Wi-Fi connectivity (resolved)
  3. 3.Finance app errors (resolved)

Patching & security

Patches deployed
62
Critical patches pending
0
Security incidents
0

Narrative notes

Strong month overall. SLA target exceeded. No major incidents. Patch cycle completed on schedule.

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